1. Overview

We collect the information needed to respond to estimate requests, create accounts, schedule work, process payments, and maintain service history.

We may also collect technical and security-related data to protect the site, prevent abuse, and improve how the portal works.

2. Information we collect

Information may include your name, email, phone number, service address, property type, job details, comments, photos, quote history, and account activity.

• Contact and account details.
• Addresses and property details.
• Customer-uploaded photos and images.
• Appointment, quote, approval, and payment data.
• Technical information such as IP address, browser data, error logs, and security events.

3. How we use information

We use information to review requests, prepare quotes, schedule visits, communicate with customers, process payments, and maintain service records.

We also use it for fraud prevention, security, support, site analytics, and operational improvement.

4. Cookies and similar technologies

We use essential cookies for security, sessions, language, theme, and core site functionality.

Optional analytics and functional cookies are enabled according to your consent preferences when applicable.

5. Photos and uploaded files

Photos uploaded through the estimate flow or portal are used to assess scope, access, condition, and service follow-up.

We may convert, compress, or remove files when needed for operational, storage, or retention reasons.

6. Payments

Payments may be handled by third-party processors. We do not store full card numbers when payment processing is handled externally.

We may retain transaction identifiers, payment statuses, amounts, invoices, and limited payment-related metadata.

7. Who we share information with

We share information only when needed to operate the service or comply with law.

• Payment processors.
• Mapping, address, and geocoding providers.
• Captcha and security services.
• Email, hosting, storage, and monitoring providers.
• Authorized team members and crews when needed to deliver service.

8. Retention

We keep information for as long as reasonably necessary to operate the business, satisfy legal obligations, resolve disputes, and maintain service records.

Customer-uploaded materials, including photos, may be deleted before or after other records depending on operational needs.

9. Your choices

You may request contact updates, reasonable corrections, or help related to your data by contacting us.

You may also manage cookie preferences through the site when that functionality is available.

10. Security

We apply reasonable administrative, technical, and operational safeguards to protect information, but no system is entirely immune from risk.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version posted on the site replaces prior versions as of its stated update date.

12. Contact

If you have privacy, data, or retention questions, contact our team.

If you have privacy questions, email us at [email protected] or call 646-298-9154.